Effective Date: 05/10/2025
Thank you for shopping at OddyMall. We hope you love your purchase, but if for any reason you’re not completely satisfied, we’re here to help.
1. Return Eligibility
We accept returns within 30 days of the delivery date, under the following conditions:
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The item must be unused, in its original packaging, and in resalable condition.
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Proof of purchase (order confirmation email or order number) is required.
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Certain items, including personalized, custom-made, or final sale items, are non-returnable unless defective or damaged.
2. Damaged or Defective Items
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of receiving the order with the following information:
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Order number
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A clear description of the issue
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Photo or video evidence of the problem
Once confirmed, we’ll offer a replacement, refund, or store credit, depending on your preference and product availability.
3. Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed within 5-10 business days.
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Refunds are made to the original method of payment.
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Shipping costs are non-refundable, unless the return is due to our error.
4. Return Shipping
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Customers are responsible for return shipping costs unless the return is due to a damaged or incorrect item.
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We recommend using a trackable shipping service and purchasing shipping insurance.
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Please do not send your return to the manufacturer’s address.
To start a return, contact us at [insert your email address] and we will provide the return instructions.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, contact us with your order details.
6. Order Cancellations
Orders can be canceled within 12 hours of placing them. After this window, we may have already started processing or shipping your order and cannot guarantee cancellation.
7. Late or Missing Refunds
If you haven’t received a refund yet:
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Double-check your bank account.
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Contact your credit card company (it may take some time before your refund is officially posted).
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Contact your bank (processing times vary).
If you’ve done all of this and still haven’t received your refund, please contact us at [insert your email address].
8. Contact Us
If you have any questions about returns or refunds, feel free to reach out to us:
Email: [insert your email address]
Website: https://oddymall.com
We’re here to help and will do our best to ensure your shopping experience is smooth and satisfying.